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Frequently Asked Questions

Frequently Asked Questions

Admin

We encourage appointments to ensure staff is available, but we accept walk-ins!

We are onsite in the leasing office.

Online or you can make an appointment to be assisted with the online application by staff.

Typically 48 hours unless additional verification is needed.

Ask about fees, make sure you have all your documents in order don’t be afraid to ask for help!

You can pay only or by verified check. We strongly encourage online.

Under the resident portal. It says make payment on the home screen when you log in.

Yes: rent, gas, water, electricity, trash, Wi-Fi (should you choose to opt in), and parking (should you need it). Utilities rates are flat fees that vary by apartment size, electric is based on usage, Wi-Fi is based on the packages selected.

We set them up for you.

Spectrum - you can choose your package. We will reach out to them for you to schedule set up.

If a guest is there for more than four days they need to be on the lease. They cannot be in the amenities spaces unaccompanied.

You will forfeit your deposit. You are required to give a 60 days notice, pay out those 60 days. Then pay a lease break fee equivalent to two months rent as well as pay back any concessions.

Yes, a minimum of 3 months with an MTM fee of $250. No specials will apply.

Amenities

2nd Floor: State-of-the-Art Gym
3rd Floor: Community Garden
4th Floor: Bark Park; Lobby: concierge, secured package room, leasing office
15th floor: Resident Lounge
19th floor: rooftop pool, rooftop hot tub, rooftop Vegas-style day beds, outdoor grill and entertainment center, fire pit, resident lounge, sauna, and office space

TBD (this amenity is brand new, and hours are subject to change).

Yes, across the street at Mabley Parking Garage.

Each unit has an in-unit laundry.

Washer/Dryer, Dishwasher (in most units), fridges, stainless steel sink, garbage disposal, microwave.

Not unless specifically asked and for good reason. We will deliver to apartment with resident permission. Most packages will go in the package room which is separate from the leasing office.

Various weights, squat racks, leg press, stair stepper, stationary bike, treadmills, etc. They can look online at 11 fitness.

TBD (this amenity is brand new, and hours are subject to change).

Pet Policy

Yes. $35/month per pet. Up front they will pay $150 pet fee and $150 deposit.

Yes, 55 lbs on weight. Breed restrictions apply.

Location

The community is located at 1 West 4th Street. We have a concierge who can let you in the building for your tour. If you are parking your vehicle, then use Mabley Garage, and we will validate the parking.

4th and Vine. The building sits on the corner of Fourth and Vine Street.

Yes, the free light rail and the metro bus station are nearby.

The Central Business District.

Cincinnati Public Schools.

There is a dog park in the building; the next closest one is at Washington Park.

There is a bike trail at the banks.

We have a concierge team who can help direct residents to any shopping needs. There are several shops in the OTR neighborhood, just a 10-minute walk away or a short ride on the light rail.

There are two coffee shops less than a block from the property. Lola's is behind the building on 3rd Street and Paris Baguet s on the corner of 4th and Race.

Maintenance

Residents will submit tickets via the on-site portal or call the emergency maintenance line for issues.

Residents will submit tickets via the on-site portal or call the emergency maintenance line for issues.

You will call the emergency maintenance line, you will pay a lockout fee, and if your keys are lost, you will pay to replace them.

You can hang pictures, mount TVs, and paint walls. Things need to be returned to their original state upon move-out. We will provide the original paint should you need it.

Didn't find an answer?

Our team is always ready to answer your questions.